Privacy Policy
Privacy Policy - Power Fibre Ltd
1. Introduction Power Fibre Ltd
("Power Fibre," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website and services.
By using our website and services, you consent to the data practices described in this Privacy Policy. If you do not agree with these terms, please do not use our services.
2. Information We Collect We may collect the following types of personal data:
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Personal Information: Name, email address, phone number, business address, and payment details.
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Account Information: Login credentials and service usage data.
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Billing Information: Payment details processed through third-party providers such as GoCardless.
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Technical Data: IP address, browser type, operating system, and device information.
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Cookies and Tracking Technologies: Information collected through cookies, web beacons, and analytics tools.
3. How We Use Your Information We process your data to:
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Provide, maintain, and improve our broadband and energy services.
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Manage customer accounts and process payments.
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Communicate with you regarding service updates, support, and promotional offers.
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Monitor website traffic and improve user experience.
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Comply with legal obligations and prevent fraud.
4. Sharing Your Information We do not sell or rent your personal data. However, we may share your information with:
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Service Providers: Third-party vendors who assist with payment processing, customer support, and IT services.
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Regulatory Authorities: When required to comply with legal obligations.
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Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the new entity.
5. Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations. When data is no longer required, it will be securely deleted.
6. Security Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights Under UK data protection laws, you have the right to:
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Access the personal data we hold about you.
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Request correction of inaccurate information.
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Request deletion of your data where applicable.
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Object to processing or restrict data usage.
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Withdraw consent where processing is based on consent.
To exercise your rights, please contact us at support@powerfibre.co.uk.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. You can manage cookie preferences in your browser settings. Disabling cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage you to review it periodically. Continued use of our services constitutes acceptance of any revisions.
11. Contact Us For any questions regarding this Privacy Policy or data protection matters, please contact us at:
Power Fibre Ltd
Email: info@powerfibre.co.uk
Phone: 0121 798 2508