Terms & Conditions

​

2. Definitions

​

• "Power Fibre," "we," "us," or "our" refers to Power Fibre Ltd.

• "User," "you," or "your" refers to the individual or business using our website or services.

• "Services" refers to business broadband and energy services provided by Power Fibre.

​

3. Use of Our Website

​

• You must be at least 18 years old to use our services.

• You agree not to misuse our website, including attempting unauthorised access, distributing harmful software, or violating any applicable laws.

• All content on this website is the property of Power Fibre and is protected by intellectual property laws.

• You must ensure that any information you provide is accurate and up to date.

• Unauthorised commercial use of our website and services is prohibited.

​

4. Service Availability

​

• Power Fibre provides broadband and energy services in select areas. Service availability depends on network infrastructure and other factors.

• We reserve the right to modify, suspend, or discontinue services at any time without prior notice.

• Scheduled maintenance or unforeseen circumstances may lead to service interruptions, and we will strive to minimise any inconvenience.

​

5. Orders and Contracts

​

• By placing an order, you confirm that you have the authority to enter into a contract on behalf of your business.

• All orders are subject to availability and acceptance.

• We reserve the right to refuse service at our discretion.

• Orders may be subject to credit checks and other necessary verifications before activation.

• If you need to modify an order after submission, please contact us as soon as possible, and we will do our best to accommodate changes.

​

6. Billing and Payments

​

• Payments for services are processed via GoCardless and other approved payment methods.

• Monthly recurring charges apply, and payments must be made on time to avoid service interruption.

• If a payment fails, we may attempt to reprocess it or suspend services until payment is received.

• Late payments may incur additional charges, and persistent non-payment may lead to termination of services.

• Any changes to our pricing structure will be communicated in advance.

​

7. Cancellation and Termination

​

• You may cancel your service by providing written notice as per the contract terms.

• Early termination fees may apply if you cancel before the agreed contract period ends.

• Power Fibre may terminate services if you violate these terms or fail to make payments.

• If services are terminated, any outstanding balance must be settled immediately.

• Upon termination, Power Fibre may retain certain data for record-keeping purposes in compliance with applicable laws.

​

8. Liability and Disclaimers

​

• We strive to provide reliable services, but we do not guarantee uninterrupted or error-free service.

• Power Fibre is not liable for losses resulting from service interruptions, delays, or failures outside our control.

• Our maximum liability for any claim related to our services is limited to the amount paid for the service in the last three months.

• We are not responsible for third-party actions, including network failures, cyber-attacks, or disruptions beyond our reasonable control.

​

9. Privacy Policy

​

• We collect and use personal data as outlined in our Privacy Policy.

• By using our services, you consent to our data practices, including sharing necessary details with third parties for billing and support.

• We take reasonable security measures to protect your personal data, but we cannot guarantee absolute security.

• You have the right to access, update, or request deletion of your personal data in accordance with our Privacy Policy.

​

10. Fair Usage Policy

​

• Our broadband services are subject to a Fair Usage Policy to ensure a high-quality experience for all users.

• Excessive or inappropriate usage that negatively impacts other users may result in reduced speeds or service suspension.

• We may implement traffic management measures during peak hours to maintain network performance.

​

11. Changes to These Terms

​

• Power Fibre may update these Terms and Conditions from time to time.

• Continued use of our services after changes take effect constitutes acceptance of the revised terms.

• We will notify you of significant changes via email or website announcements.

​

12. Governing Law and Dispute Resolution

​

• These Terms and Conditions are governed by the laws of England and Wales.

• Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

• If a dispute arises, we encourage you to contact us first to seek a resolution through our customer service team.

​

13. Contact Us For any questions regarding these Terms and Conditions, please contact us at:

Power Fibre Ltd
Email: info@powerfibre.co.uk
Phone: 0121 798 2508

​